Expectations

What You Can Expect from Brighter Light:

ACCURATE, COMPLIANT ACCOUNTING

We will make sure your books contain meaningful, accurate, fully reconciled information that helps keep you out of trouble and in control of your business growth.

RELIABLE, HIGH-QUALITY SERVICE

We will treat you with kindness and care.  We will promptly return calls and emails, usually within one business day.   We will use our own time to research & develop new skills to better serve your needs.

VALUE

We will add value to your business beyond our cost to you. You will come to see us as a trusted part of your business experience. In fact, we believe this so strongly, we guarantee it. If at any time you question our value,  give us the chance to find a solution by letting us know.

CONFIDENTIALITY

We will not share any identifying details about you, your business,  or your financial information without your explicit, written consent.

OPEN, HONEST COMMUNICATION & TRUST

We plan to have a long, healthy relationship with you. We’ll think, speak, and act that way.

GROWTH MINDSET

You better believe that we are working on scaling our own business up to the next level & we will inspire and inform you to do the same with yours. We will work for your success beyond what you can even imagine right now.

PATIENT, KNOWLEDGEABLE FINANCIAL GUIDANCE

It is natural to be frustrated by technology, uncertain about our recommendations, overwhelmed by information, or unconvinced by our financial analyses or strategies. We will do our best to clearly and patiently explain and educate so that you can make your own informed decisions.

THE OCCASIONAL MISTAKE

To our disappointment and our joy, we keep waking up human. If a mistake of ours costs you money or time or energy, bring it to our attention. We like making things right.

 

What Brighter Light Expects from Client:

HONEST & COMPLETE FINANCIAL INFORMATION

This means full-view access to all of your business’s financial accounts and updating us immediately on any changes. It is the sole responsibility of the Client to provide accurate information to Brighter Light. We will not take responsibility for changes needed due to incorrect or illegible information from you.

VISION & WILLINGNESS TO CHANGE

This is it, folks. If we aren’t inspiring you to level up, we aren’t doing our job well. If you are resistant to learning new habits and systems that will get you closer to the vision you have for your business, we absolutely can’t do our job well.

PROFESSIONALISM

We strive to be professional in how we speak and act. We will not take our frustrations out on you. We ask that you do the same.

OPEN, HONEST COMMUNICATION & TRUST

Think, speak, and act like you plan to have a long, healthy relationship with us. Let us know when you aren’t feeling the value we add, when you are frustrated or overwhelmed, or when anything else comes up that affects our relationship.

ACCOUNTABILITY

Brighter Light has your best interest in mind in regards to compliance and takes that responsibility very seriously. That said, you must accept accountability for your business and understand that its liabilities are yours. In other words, we will advise you on the best choices, but we can’t save you from the poor ones you choose to make.

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